Customization Process
Customization Process
At Marblebee.com, we specialize in creating custom-made products tailored to your specific needs. Here’s how the customization process works:
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Design Confirmation: We start by confirming the design, dimensions, and material based on your preferences.
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Quotation: Once the details are finalized, we provide a quote based on the specifications you’ve approved.
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Order Confirmation: If you agree to the price and lead time, we will issue an invoice for your approval and arrange the deposit payment.
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Detailed Drawings: After the deposit is received, we create detailed AutoCAD drawings for your review, showing exact dimensions and style.
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Fabrication: Upon your approval of the drawings, we begin fabrication to bring your vision to life.
Deposit Policy
As our products are custom-made for your project, the following deposit policy applies:
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Non-Refundable Deposit: The deposit is non-refundable once fabrication begins, as each product is uniquely created for your specific requirements.
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Cancellation Policy:
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If you cancel the order before fabrication begins, a drawing fee will be charged to cover the AutoCAD drawings and design work completed.
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Cancellations are not permitted once fabrication has started, and the deposit will be retained.
We are committed to delivering high-quality, personalized products and appreciate your understanding of these policies. If you have any questions or need assistance, please feel free to contact our team.