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Return and Refund Policy

Thank you for choosing Marblebee for your bespoke marble and bronze statues. We are committed to ensuring your satisfaction with our unique and handcrafted products.

Customized Products:

Due to the personalized nature of our bespoke marble and bronze statues, we cannot accept returns or offer refunds once the customization process has begun. These items are tailored specifically to your requirements and are considered final sales.

Non-Customized Products:

For non-customized items, if you wish to make a return within 7 days of receipt and the product is in its original condition and packaging, please contact us to initiate the process. Kindly note that you will be responsible for covering the return shipping costs and purchasing shipping insurance for the returned item. This ensures the safe and secure return of the product. Once we receive and inspect the item, we will proceed with the refund process. We appreciate your understanding and are here to assist you every step of the way. 

There will be a 25% restocking fee.

Return Shipping Costs:

Our products are heavy, weighing between 3 kg and 2000 kg. As a result, customers are responsible for all return shipping costs, including shipping insurance, for both non-customized and customized products, should a return be accepted under exceptional circumstances.

Refunds:

Upon receiving and inspecting the returned item, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original payment method, minus 25% restocking fee and any return shipping fees.

Damaged Items:

If you receive a damaged item during delivery, please take immediate photos of the broken product while the delivery company's staff is still present. This documentation is essential for proving that the damage occurred during transit. Contact us without delay with the photographic evidence. We will assist you in resolving the issue by liaising with the insurance company, as we purchase insurance for each delivered product to ensure its safety and your peace of mind.

Contact Us:

If you have any questions about our Return and Refund Policy, please feel free to contact us.